The billing page shows your plan, what it allows and how much of it you use, your Eri credits, and every invoice. Payments are taken through Paystack.
Who can do this
An owner or editor of your workspace can read billing, change the plan, cancel, and buy Eri credits.
Find the page
Open Settings, then Plan and billing. The tabs are Overview, Plans, Eri credits and Payment history.
Overview shows your Current plan, Current usage and All plan allowances.
Move to another plan
Open Plans. Each plan card lists only what it adds to the one below it, so the difference is what you read.
- To move up, choose the plan. Asiri shows the new plan's price for the term, a credit for the rest of your current term, and what there is to pay now. Nothing is charged until you confirm. You are taken to Paystack to pay, and the plan changes when the payment settles. Everything already in your registers carries over.
- Moving to a smaller plan takes effect at renewal.
- Enterprise is for groups and regulated organisations, by quote. Press Request a quote. Nothing is charged from here.
Cancel
On Overview, press Cancel at the end of the term. You can say why. Then confirm the cancellation for your renewal date. Your plan ends on that date and the workspace moves to Free.
Your card is still set to renew at Paystack until you stop it there. Press Stop the card renewing to open Paystack and stop it. To change your mind, press the button to keep your plan.
Eri credits
Open Eri credits. It shows Credits left, the credits Included this month, which lapse at month end, and credits Bought, which never expire.
Included credits refill monthly and unused ones expire at month end. Running out stops Eri and nothing else. Your registers, evidence, filing pack and deadlines are unaffected.
To buy more, go to Top up credits. Choose a Pack size, or enter another amount, check the Estimated price, and press Buy and pay. Bought credits are used after your included ones. You can send the receipt to another email under Payment email (optional).
Invoices
Open Payment history to see every invoice, the period it covers and whether it is paid. Press Download beside an invoice to save it.
Common questions
"What happens if a payment is late?" You can still export the whole workspace, end access for people who leave, and change your plan. Billing never blocks those.
"Does moving plan change our records?" No. Everything in your registers carries over untouched.