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ASIRI

Real humans, in your timezone.

Lagos-based support that actually understands NDPA — because half of us used to do this work for a living.

44 articles

Help articles.

4 min read

Accept an invitation and create your account

Use an approved invitation to verify your email, set your password, and join the tenant.

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3 min read

Verify your email and sign in

Confirm your email address, then sign in to the web app with your approved account.

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2 min read

Recover access to your account

Use password sign-in, magic link, SSO, or support escalation when access is blocked.

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3 min read

Switch between tenants

Move between organizations without signing out when your account belongs to multiple tenants.

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5 min read

Complete tenant onboarding

Set the basic tenant profile, DCPMI level, sector, and first compliance priorities.

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4 min read

Update company profile and registration details

Keep tenant identity, sector, registration, and support details accurate.

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3 min read

Upload your avatar and company logo

Add a personal avatar and tenant logo so menus, emails, and tenant switching are recognizable.

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3 min read

Set brand colors for the tenant

Apply tenant colors to previews, invitations, and branded surfaces.

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4 min read

Invite a team member

Send an approved invitation to add another user to your tenant.

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3 min read

Resend, cancel, or expire an invitation

Manage pending invitations without creating duplicate users.

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4 min read

Choose roles and permissions

Pick the right role for admins, operators, auditors, and reviewers.

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3 min read

Remove a member from a tenant

Offboard a user while preserving their historical audit events.

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5 min read

Configure DSR intake

Prepare the Data Subject Rights workflow before requests arrive.

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5 min read

Create and publish a consent banner

Configure purposes, banner copy, and consent records for a website or app.

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6 min read

Build your RoPA

Create a processing register that can stand up to internal and regulatory review.

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6 min read

Run a DPIA

Assess high-risk processing before launch and capture approval evidence.

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6 min read

Manage breach response

Use the breach workflow to coordinate triage, notification decisions, and post-incident review.

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5 min read

Track lawful basis and cross-border transfers

Connect processing activities to legal bases and vendor transfer reviews.

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4 min read

Review audit logs and evidence exports

Use audit trails to prove who changed what and when.

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7 min read

Connect AWS for infrastructure evidence

Use the AWS connector to collect read-only evidence for cloud posture, IAM, S3, CloudTrail, and security monitoring controls.

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6 min read

Connect Google Workspace for user and Drive evidence

Collect workspace evidence for users, groups, administrative posture, Drive sharing, and access review controls.

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6 min read

Connect GitHub for repository evidence

Use a GitHub App or token fallback to collect repository inventory, branch protection, pull request, and organization access evidence.

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5 min read

Understand evidence freshness and control coverage

Learn how ASIRI marks evidence as current, stale, expired, or missing and turns failed checks into remediation work.

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4 min read

Monitor connector run health

Use connector health to find broken credentials, failed syncs, missed runs, retry states, and reconnect actions.

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5 min read

Prepare an auditor workspace

Give auditors read-only access to controls, evidence, blockers, approvals, and exports without changing tenant operations.

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5 min read

Export an audit-ready evidence pack

Generate an evidence pack with control trace, evidence inventory, raw payload hashes, blockers, approvals, and claim boundaries.

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7 min read

Use the integrations marketplace

Find available connectors, understand permission requirements, and choose the right source for automated evidence collection.

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7 min read

Connect Okta for identity evidence

Collect identity lifecycle, MFA, app assignment, group membership, and privileged access evidence from Okta.

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6 min read

Connect Jira or Linear for workflow evidence

Use ticketing evidence to prove remediation, incident handling, change tracking, and compliance task completion.

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6 min read

Connect RDS for database evidence

Collect database posture evidence for backup, encryption, retention, access, and recovery controls.

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7 min read

Use the control coverage command center

Review every control by mapped connector, latest evidence, owner, blocker, and audit-readiness state.

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6 min read

Create remediation tasks from failed checks

Turn failed continuous-monitoring checks into assigned work with severity, SLA, guidance, and audit trail.

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6 min read

Approve evidence and record owner sign-off

Use human review to approve high-risk evidence before it counts as audit-ready.

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5 min read

Invite an auditor with read-only access

Grant scoped auditor access without exposing tenant administration, billing, settings, or edit actions.

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6 min read

Publish sub-processors in the Trust Center

Keep customer-facing sub-processor disclosures accurate, reviewed, and connected to vendor records.

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7 min read

Manage tenant settings without technical fields

Use guided settings for company profile, branding, Trust Center, notifications, security, API keys, webhooks, and billing.

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5 min read

Use the Trust Center to share approved documents

Publish approved resources and manage external access requests.

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4 min read

Manage files and uploads

Upload evidence, logos, and documents without losing tenant context.

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6 min read

Create an external API key

Create a least-privilege API key for systems that submit consent events, DSRs, vendors, incidents, Trust Center status reads, or evidence into ASIRI.

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7 min read

Install ASIRI website widgets

Add consent, Trust Center badge, and DSR launcher widgets to a customer-facing website using tenant-safe public loaders.

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8 min read

Submit evidence through the external API

Send audit evidence from internal systems into ASIRI with source metadata, payload hashes, redaction, freshness, review state, and control mappings.

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6 min read

Review API-submitted evidence

Approve, reject, or map evidence submitted by API keys before it becomes part of your audit-facing posture.

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5 min read

Read Trust Center status through the API

Use the Trust Center status endpoint to keep portals, badges, procurement pages, and customer workflows aligned with ASIRI publication state.

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3 min read

Contact support with the right context

Send the details support needs to resolve a ticket quickly.

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SLAs

What you get on each plan.

PlanFirst responseChannelsHours
Starter Next business dayEmail onlyLagos hours
Growth Within 4 hoursEmail + in-app chatLagos hours
Enterprise Within 1 hour (P1)Email · chat · phone · Slack Connect24×7 for P1/P2
Severity

How we triage.

P1 · Outage

Platform down or data integrity at risk. Bridge in 15 min on Enterprise.

P2 · Degraded

Major feature unavailable. Targeted fix or workaround within hours.

P3 · Question

How-to, advice, edge cases. Answered the same business day.